Senior Metalworking Technical Support Chemist

Job Description

Job Title: Senior Metalworking Technical Support Chemist
Department: Lab
Reports To: Technical Manager

Summary
The Senior Metalworking Technical Support Chemist at QualiChem provides experienced technical support for the Metalworking product line and serves as a key technical resource for Sales, Marketing, Product Development, Production, and Customer Service. This person has a primary responsibility to lead all aspects of routine and non-routine laboratory field sample analyses and provide technical support to customers and field sales engineers. In addition, the Senior Metalworking Technical Support Chemist may be involved in providing troubleshooting and Quality Control services for Production. The introduction of new analytical technologies may be required from time to time. He/she is responsible for providing a safe and clean work environment and for maintaining accurate and timely records. All activities are performed in the spirit of teamwork and cooperation practiced at QualiChem.

Essential Duties & Responsibilities
To sustain success in this position, an individual must be able to perform each essential duty satisfactorily. The activities listed below highlight the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

  • Technical Support
    •Ability to develop customized test protocols as needed to solve unique customer issues
    •Knowledge of the operating principles of relevant analytical instrumentation, as well as capabilities and limitations
    •Issue routine and non-routine reports as needed (emphasis on non-routine), including but not limited to reports based on analytical summaries
    •Provide accurate explanations and recommendations based on the data obtained
    •Provide information regarding new test methodologies, including wet, tribological, and analytical
    •Modify existing test methods when found to be inadequate
    •Provide assistance to Product Development group as needed
    •Maintain plant-retained samples for technical service projects and sample shipments
    •Become trained in applicable D.O.T. hazardous material shipping regulations and follow internal export control protocols
  • Customer Support
    •Respond to requests for technical information in a timely manner
    •Ability to properly handle end-user and distributor requests for information
    •Develop and maintain a positive rapport with Field Sales Engineers and customers
    •Coordinate product sample requests
    •Use Customer Relationship Management (CRM) to issue reports and record communications and other activities
    •Effectively communicate with customers, customer service, vendors, vendor technical support, etc.
    •Interface with vendors, as needed
    •Provide prompt and effective assistance when required by unplanned events.

Qualifications

Technical Competence

    • Knowledge of metalworking fluids of various types – soluble oil, semi-synthetic, synthetic
    • Knowledge of metalworking processes – cutting, grinding, forming, rust preventing, cleaning
    • Expertise with all routine analytical procedures used in the analyses of metalworking field technical service samples
  • Detail Oriented
  • Time Management

Education and/or Experience
Bachelor’s degree in chemistry and a minimum 3-5 years’ experience with metalworking fluid technology (technical service background preferred, formulation background acceptable).

Supervisory Responsibilities
This position has no supervisory responsibilities.

Travel
Overnight travel is occasionally required to provide on-site technical support to customers and Field Sales Engineers.

Certificates, Licenses, Registrations
None

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, reach, talk, hear, and use repetitive motion of wrists, hands, and fingers. Specific vision abilities required by this job include close visual acuity to perform an activity such as preparing and analyzing lab samples, data, and figures; extensive reading and viewing a computer screen. The employee on occasion may be required to exert up to 20 pounds of force to move objects.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is low to moderate.

 

TO APPLY: Please email your resume to hr@qualichem.com.

 

QualiChem is an Equal Employment Opportunity Employer meaning that we make all decisions concerning the terms and conditions of employment, from hiring to firing, to the services and benefits we provide, on a non-discriminatory basis. All such decisions are made without regard to an individual’s race, color, creed, religion, age, sex/gender, national origin, disability, genetic profile or any other status protected by federal and applicable state law.