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SENIOR METALWORKING TECHNICAL SUPPORT CHEMIST

General Overview:

The Senior Metalworking Technical Support Chemist at QualiChem provides experienced technical support for the Metalworking product line and serves as a key technical resource for Sales, Marketing, Product Development, Production, and Customer Service.  This person has a primary responsibility to lead all aspects of routine and non-routine laboratory field sample analyses and provide technical support to customers and field sales engineers.  In addition, the Senior Metalworking Technical Support Chemist may be involved in providing troubleshooting and Quality Control services for Production.  The introduction of new analytical technologies may be required from time to time. He/she is responsible for providing a safe and clean work environment and for maintaining accurate and timely records.  All activities are performed in the spirit of teamwork and cooperation practiced at QualiChem.

Requirements:

Educational/Experience Requirement

  • BS degree or above in Chemistry preferred. 
  • Minimum 5 years’ experience with metalworking fluid technology; technical service background preferred, formulation background acceptable.

Competencies:

Technical Competence

  • Knowledge of metalworking fluids of various types – soluble oil, semi-synthetic, synthetic
  • Knowledge of metalworking processes – cutting, grinding, forming, rust preventing, cleaning
  • Expertise with all routine analytical procedures used in the analyses of metalworking field technical service samples
  • Ability to develop customized test protocols as needed to solve unique customer issues
  • Knowledge of the operating principles of relevant analytical instrumentation, as well as capabilities and limitations
  • Issue routine and non-routine reports as needed (emphasis on non-routine), including but not limited to reports based on analytical summaries
  • Provide accurate explanations and recommendations based on the data obtained
  • Provide information regarding new test methodologies, including wet, tribological, and analytical
  • Interface with vendors as needed
  • Modify existing test methods when found to be inadequate
  • Provide assistance to Product Development group as needed

Technical and Customer Support

  • Respond to requests for technical information in a timely manner
  • Ability to properly handle end-user and distributor requests for information
  • Overnight travel occasionally required to provide on-site technical support to customers and Field Sales Engineers
  • Develop and maintain positive rapport with Field Sales Engineers and customers
  • Coordinate product sample requests
  • Maintain plant retained samples for technical service projects and sample shipments
  • Become trained in applicable D.O.T. hazardous material shipping regulations and follow internal export control protocols
  • Use Customer Relationship Management (CRM) to issue reports and record communications and other activities

Safety

  • Read and be familiar with the contents of the Hazard Communication Program and Safety Manual
  • Wear safety glasses and other appropriate safety clothing and equipment
  • Practice safe laboratory procedures

Laboratory Cleanliness

  • Maintain clean work areas including bench tops, drawers, and desk area
  • Maintain cleanliness and working order of all instrumentation and equipment

Teamwork

  • Effectively communicate with and assist other members of the laboratory staff as needed
  • Provide prompt and effective assistance when required by unplanned events
  • Be willing to provide assistance in categories described as “other duties as required or assigned”

QualiChem is an EOE AA M/F/Vet/Disability Employer
Successful applicants will be asked to show proff that they can legally work in the US

If you are interested please use this link to forward your resume for consideration